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Maintenance and support

Updates, fixes and monitoring after launch, with support around the clock.

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What this service covers

Software needs looking after: dependency and security updates, bug fixes, small improvements and someone watching when things go wrong at 3am. We provide that as a monthly plan with a clear response-time SLA.

We monitor your application and infrastructure 24/7, apply patches on a regular schedule and keep a backlog of improvements you can prioritise each month.

Plans include a set number of engineering hours for changes, and every month you get a short report on uptime, incidents, updates applied and hours used.

What you get out of it

The results clients typically see. We agree the measures that matter to you during discovery.

  • 01

    99.9% uptime or better

    Monitoring, alerting and on-call engineers who know your system.

  • 02

    Dependencies never more than a month behind

    Security patches and updates applied on a regular schedule.

  • 03

    A predictable monthly cost

    Fixed monthly fee with included hours, so there are no surprise invoices.

How the engagement runs

A typical maintenance and support engagement, start to finish. You see working results every week.

Stack we use most often

  • Sentry
  • Datadog
  • Grafana
  • PagerDuty
  • Renovate
  • Dependabot
  • Better Stack
  • Linear

We fit in with what your team already runs.

  1. 1

    Onboarding

    1–2 weeks

    Code and infrastructure review, monitoring and runbooks set up.

  2. 2

    Steady state

    Monthly

    Updates, fixes and improvements from a shared backlog.

  3. 3

    Review

    Quarterly

    Look back at incidents and plan the next quarter.

Deliverables

What you receive, all in your own accounts.

  • 24/7 uptime and error monitoring
  • On-call incident response with an SLA
  • Monthly dependency and security updates
  • Bug fixes and small feature changes
  • Backup checks and restore tests
  • Monthly report on uptime, incidents and hours
  • Quarterly roadmap review

FAQ

Common questions about maintenance and support

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Talk to an engineer about maintenance and support

A 30-minute call with a senior engineer. You leave with a rough plan, a timeline and a price range, whether or not we work together.

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  • Reply within one business day
  • NDA on request
  • Senior engineer on every call